Domain Lookup Failed

Domain lookup failed" in Zimbra mail server usually indicates that the server is unable to resolve the domain name associated with the email address you are trying to send or receive emails from."

Domain Lookup Failed

This error can occur due to various reasons, including DNS configuration issues or problems with the network connection.
To resolve the "Domain lookup failed" error in Zimbra mail server, you can try the following steps:

01

Verify the DNS configuration

Make sure that the DNS settings are correctly configured on your Zimbra mail server. Verify that the DNS server addresses are accurate and can resolve domain names correctly.

02

Check DNS resolution

Use command-line tools like "nslookup" or "dig" to verify if the Zimbra server can resolve the domain names in question.

03

Verify network connectivity

Ensure that your Zimbra server has a stable and reliable network connection. Check for any network issues that might be preventing the server from connecting to external DNS servers.

04

Firewall and network restrictions

Confirm that there are no firewall rules or network restrictions that are blocking the Zimbra server's access to DNS servers. Adjust the firewall rules if necessary to allow outgoing DNS queries.

05

Restart Zimbra services

Restart the Zimbra services to ensure that any temporary issues are resolved. You can restart the Zimbra server using the appropriate command for your operating system,

06

Contact your DNS provider

If you have ruled out local configuration issues and are still experiencing the problem, reach out to your DNS provider for further assistance. They may be able to identify any DNS-related issues on their end.

If you are not familiar with system administration tasks or are unsure about making changes to the server, it is advisable to consult with a knowledgeable IT professional or contact JIL's Zimbra support for assistance in troubleshooting and resolving the "Domain lookup failed" error.

Zimbra Mail Server Solutions

Zimbra Mail
Zimbra AMC
Zimbra Upgrade

We are glad to work with

PowermatFOWPIYusen Logistics

Get in touch

  • Jingle Infotech Limited
    C-15, 3rd floor, Amar Colony Main Mkt.
    Lajpat Nagar IV, New Delhi 110024
  • +91 11 41622043,
    +91 11 41622044
call Call Now